Phillips Energy, Inc.

"Keeping you comfortable is our business!"

Helpful Information for our HVAC Customers

Q. What is the HVAC (Heating, Ventilation, and Air Conditioning) department of Phillips Energy, Inc.?

A. Phillips Energy, Inc. was pleased to introduce our HVAC Department in 1998. The addition of our HVAC Department has allowed customers to rely on Phillips Energy, Inc. for all of their home comfort needs. Our HVAC Department consists of the highest qualified technicians in the area who specialize in heating and cooling, equipment installation, and service. We provide sales and installation, problem diagnosis, service repairs and preventive maintenance services. Phillips Energy, Inc. prides itself on professional service performed correctly the first time by trained technicians with documented records to stop repeated costly repairs or services.

Q. What are the normal working hours of your service department?

A. Our normal hours of operation are from 8 a.m. to 5 p.m. However, we are accessible 24/7, 365 days per year for emergency situations that may arise. Our technicians will do their very best to make sure that you are comfortable in the heating or cooling season. After all, "keeping you comfortable is our business".

Equipment Contract Protection = Savings

Lower Utility Bills		Extended Equipment Life
	Fewer Repairs		Improved Efficency

Q. Why does Phillips Energy. Inc. recommend service agreements?

A. service agreements provide annual preventive maintenance cleaning and servicing that your HVAC equipment requires. This results in fewer service calls which will save you money. They provide 24/7 service personnel on call for "emergency" needs. They also provide discounts on parts and labor with many items installed free of charge. Protection Agreement customers never pay for trip charges and they receive priority service appointments. Contracts are for peace of mind - one call- and we will take care of the rest.

Q. What are the different levels of service agreements?

A. We offer two types of coverage:

1. Maintenance - Annual preventive maintenance and additional parts/labor discount
2. Standard - Annual preventive maintenance, labor and covered service parts free of charge

Q. What are the costs?

A. Contracts are priced according to the level of protection that is most suitable for your HVAC equipment. Equipment that is properly maintained will save you an average of 10% on your fuel bills. Additionally, a major unit repair not covered under contract can cost more than $750. The cost of protecting your HVAC equipment is well worth the peace of mind you will receive throughout the year.

Q. What are the billing and service cycles of service agreements?

A. Our service agreements are billed annually on the 1st day of the month preceding the month your contract begins. E.g.If your contract began July 1, 2005, you will be billed for your renewal contract June 1 each year thereafter, with a due date of June 30. Additionally, customers who are on the even payment plan through our fuels division may include their agreement fees into the even payment plan, resulting in small monthly payments that provide year-round protection. Because both heating and cooling equipment receive the maximum benefit from spring maintenance, annual preventive maintenance services are typically scheduled between February and June each year. However, Phillips Energy, Inc. maintains year-round maintenance service availability.

Q. How can I become a customer of Phillips Energy, Inc. and HVAC Department?

A. Please call our HVAC Service Coordinator at 804-642-2166 and she will be more than happy to assist you with service and installation questions as well as the service contract protection that best suits you and your HVAC equipment.